One Size Never Fits All: Event Engagement Framework
User Experience (UX). Put simply, it’s an art and a science often reserved for digital work that is focused on ensuring frictionless, user-centric...
Step 1: Setting Appropriate Event Goals
Setting meaningful goals isn’t always easy but important when determining purpose. Tying purpose to your event is crucial to invigorate (or reinvigorate) your audience’s connection with your purpose. With the right goals, your purpose will drive audience engagement and meet your company’s needs.
How can you pick an appropriate set of event goals to fuel the objective of the event? It helps to use a goal-setting framework such as the SMART framework to identify goals that are specific, measurable, achievable, relevant, and time-bound.
For example, a training event for employees in a company could have the following goal: “By the end of the event, 90% of the attendees should be able to identify four key benefits or features of our new product.” The goal is specific in that it identifies who is being targeted and their outcomes, measurable by percentile success rate, achievable in that it is a simple knowledge goal, relevant in that it relates to the company’s products, and time-bound because the deadline is the end of the event.
When planning for an event, the hardest part of setting goals might not be finding a fitting goal to adhere to, but rather narrowing down the largest priority. It is common for an organization to have numerous initiatives that compete for your (and thus, your audience’s) attention.
Attempting to pursue too many goals at one time will be just that — an attempt. The end result will leave your audience wondering what they should do or turn them in a completely different direction than you intended. Consider the following organizational objectives when prioritizing your event goals.
After the event ends, be sure to evaluate how effectively you communicated the purpose of the event and drove your audience to the right outcomes to match your purpose. Did the event meet your goals driven by your purpose? Or, did it fail to do so because of common traps like:
This evaluation is vital for ensuring that future events remain focused on purpose by identifying what did or did not work.
Step 2: Constructing Events Around Your Goals
If the first step in event management is choosing the right goals, the next step is constructing the event around those goals. To inspire movements that put your purpose into practice, it’s important to infuse that purpose into every aspect of your engagement.
Consider the nature of your event goals, your audience, and how to convey the message you want to send. For example, what are your audience’s top priorities and concerns? How do those priorities relate to your business’ goals? How can you craft a message that makes your event’s purpose relevant to your audience? What’s the best way to keep the audience engaged with your event’s main purpose throughout the entirety of the event?
These are just some of the critical questions that you’ll need answers to when crafting each piece of your event, such as:
For each and every component that you add to your event engagement strategy, consider how you can infuse it with your event’s primary purpose or incorporate other tools to help communicate your purpose to attendees.