And, as a result, culture is increasingly seen as a key component of market value. According to accounting firm EY, “intangible assets” such as culture average 52% of an organization’s market value (and in some sectors as much as 90%). That’s why State Street Global President and CEO Cyrus Taraporevala announced this January that culture will be a key indicator when assessing corporate performance and value. “We all know the old chestnut that culture eats strategy for breakfast, but studies show that intangibles such as corporate culture are driving a greater share of corporate value, precisely because the challenges of change and innovation are growing more acute.”
If culture is increasingly seen as a critical core asset and a leveling force in times of disruption, how do you go about building a strong one? It starts with purpose. Purpose articulates how the people in your organization are making a difference, gives them a sense of meaning, and connects their efforts and inspires their support. When an authentic purpose permeates business strategy and decision-making, personal effort and the collective effort become one. Collaboration increases, engagement accelerates, and performance climbs.
For most organizations, purpose isn’t about saving the world. Sure, there are some organizations that can authentically make the connection to affecting the greater good of mankind and the planet. And there are some organizations that stretch that connection to the point of disingenuousness. But for most of us, purpose is grounded in less lofty but equally worthy pursuits… like making things better in small and big ways that affect human advancement and progress. And I believe those aspirations are equally noble.
So how do you go about defining your organization’s purpose in an authentic way? I like the approach taken by Deborah Ball, a former dean of the University of Michigan who applied an approach to “learn and unlearn the organization.” Through an extensive listening tour of key stakeholders, she found both a diversity of opinion and a surprising level of commonality, which became an “emerging story” that knitted together the red thread of purpose across a diverse population of constituents. The lesson: your purpose is already resident in the hearts and minds of your people. You just have to tease it out.